SELECT * FROM pages WHERE linkurl = 'complaint-resolution' Complaint Resolution | Broad Green | Northamptonshire
Branch Location
Broad Green Wellingborough
St Johns Street, Wellingborough, Northamptonshire, NN8 4LG
01933 276759 | Northamptonshire
Corby, Kettering, Northampton, Rushen
Auto Synergy
Auto Synergy is an advanced website solution for car dealers and is part of a used cars network.

Complaint Resolution

WHAT IS ADR?


Alternative Dispute Resolution is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps the parties to come to an agreement. It offers all parties an easier, quicker and more cost effective mechanism to resolve complaints when compared to the court process.

MOTOR INDUSTRY CODE OF PRACTICE FOR NEW CARS

We subscribe to the Chartered Trading Standards Institute-approved Motor Industry Code of Practice for New Cars.

COMPLAINTS HANDLING


If you are not satisfied with any response we have a complaint handling procedure that you can use to resolve matters. If you are still not satisfied following the conclusion of this procedure, the Motor Codes Advisory and Conciliation Service will offer free impartial advice and, when appropriate, an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.

For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 020 7344 1651 (option 1); lines are open between 9am and 5pm Monday to Friday excluding bank holidays.

Consumer Advice Line
0207 344 1651 (option 1)
Complaint Resolution